{"UUID":"f1d19832-6dec-4470-8bba-1f83e3313243","URL":"https://enomstatus.com/incidents/03q064h6rb7x","ArchiveURL":"","Title":".COM/.NET SRS Production Environment Planned Outage","StartTime":"0001-01-01T00:00:00Z","EndTime":"0001-01-01T00:00:00Z","Categories":null,"Keywords":["enom","srs","maintenance","domain","registry","outage","com","net"],"Company":"Enom","Product":".COM/.NET SRS Production Environment","SourcePublishedAt":"0001-01-01T00:00:00Z","SourceFetchedAt":"2026-05-04T17:55:13.295992Z","Summary":"On January 15, 2022, at 9:00 AM ET, Tucows’ engineering team began planned maintenance work to migrate the Enom platform to a new cloud infrastructure. Due to the complexity of the cutover, the team encountered many issues resulting in continuous delays. The maintenance window was extended multiple times to address issues related to data replication, network routing, and DNS resolution issues impacting website accessibility and email delivery.","Description":"A planned outage for the .COM/.NET SRS Production Environment occurred on February 9th, from 01:00 am to 01:45 am UTC. The duration of this scheduled event was 45 minutes.\n\nDuring this period, several services were potentially unavailable to customers. These included availability checks, Whois services, domain purchases, domain renewals, and domain updates.\n\nThe root cause of the service disruption was scheduled system maintenance performed by the registry.\n\nThe maintenance was completed within the specified 45-minute window, resolving the potential unavailability of the affected services."}